Placeholder photoPrototypeProduct: Vatrahospitality and food service
Restaurant and hotel operations
One system for hotels and restaurants: rotas, training that gates shift access and maintenance tickets, in staff apps and a manager back office.
Service
Platforms for restaurants and hotels
We build operations systems for venues: who came in for a shift and whether they're cleared for it, what was done during the shift, what broke and who's fixing it, what was taken from stock. Our basis is the system for restaurants and hotels (a prototype) and the café's shift and stock tracking (live).
Animation: on a venue floor plan, staff come in for their shift and take their places, ticks appear on the checklist, a repair ticket lights up by a table, and a maintenance worker walks over to it.
When you need it
Situations that bring people to us for this service.
The venue runs on unconnected tools
The rota in a messenger, training in files, a breakdown reported by phoning someone.
Unclear whether someone may take a shift
The manager can't quickly check whether a staff member has completed the required training.
Shifts are closed on a word
What was done at opening and closing nobody sees — they only hear about it.
Stock without records
Products are taken without a record, and shortages can't be explained.
What's included
Venue operations analysis
Roles, shifts, checkpoints and what gets lost between tools today.
Rota and check-ins
Publishing the rota, swaps, shift confirmation, check-ins in an app or bot, reminders.
Training and clearance
Versioned courses; a passed test clears staff for the shift.
Checklists
Opening, service, closing — with photo confirmation and incident recording.
Maintenance tickets
Priority, a response clock, a log and closure confirmed by the reporter.
Stock
Stock issues with a catalogue, quantity, unit and photo.
Manager's back office
Who's on shift, who hasn't checked in, what needs a decision today; a role builder.
What you get
- A description of the venue's roles, shifts and rules
- A prototype of the end-to-end shift scenario
- Apps for staff and the maintenance team
- A manager's back office
- Code and documentation that are open to you
The project path
From the first conversation to daily use
Every step ends with a decision: go on or stop. We don't start the next one until the previous one has given its answer.
- 01
Getting to know the task
You describe the process and what gets in the way. We reply by email with questions and arrange a call.
- 02
Discovery
We study the process with the people who work in it and write down what the system must change and how we will check it.
- 03
Prototype
We build a working prototype of the key scenario to test the idea on real data rather than on polished screens.
- 04
Pilot
We run the system in your real environment with agreed outcome criteria and a deadline. After the pilot we decide together whether to go further.
- 05
Launch and growth
We bring it to daily use: reliability, access rights, links to other software, documentation, support. Then we develop it based on user feedback.
Related case studies
Systems where we have already done this kind of work.
- Placeholder photo
Placeholder photoLiveProduct: SweetTravelfood service — a coffee shopCoffee shop management
Work-time and stock tracking for a coffee shop: staff check in for shifts in a Telegram bot, the manager runs schedules and reminders in a web dashboard.
Technology in these case studies
- Expo
- React Native
- Next.js
- Telegram Bot
- Telegram Mini App
Questions about this service
Does this suit a chain of venues?
The system for restaurants and hotels was designed for café and restaurant chains, hotels and catering. How to split venues and roles in your case we decide during discovery.
Can we start with one module — shifts, say?
Yes. The café started with shift check-ins in a Telegram bot and stock issues.
What stage are these systems at?
The café's shift and stock tracking is live with the client. The system for restaurants and hotels is a prototype: the apps and back office run on demo data.
More in “Platforms”
- Management platformsProjects, tasks, operations, time and money — in one system on phone, browser and desktop.
- Tracking systemsSee where products, freight or a request are right now and at which stage — with every hand-over leaving a record.
- Learning platforms (LMS)Courses and tests for staff, where passing the test clears people for work and managers see who is ready.
- Service desk and ticketsTickets for maintenance, IT or customer support — with priorities, a response clock and a log that can't be rewritten.
- Logistics platformsA rate built from route legs in seconds, transport requests with statuses and documents, dispatch shipments.
- Telegram platformsBots and Mini Apps for a team that already lives in the messenger — with data going into your system, not staying in the chat.
- SaaS productsA product for many customers rather than a system for one: accounts, groups, roles and apps for every device.
Have a project with no ready-made solution?
Describe it in a few sentences: how things work today and what gets in the way. We reply by email with questions on the next business day.
Get in touch